Spektrum DX6i transmitters with date codes 807E, 808E, 809E, 810E, 811E, 812E, and 901E

February 23, 2009

Attention DX6i Users

On January 30, 2009, Horizon Hobby, Inc. issued a service bulletin for Spektrum DX6i transmitters due to a concern of potential issues with stick potentiometers. Consumers were strongly advised to conduct a test to see if symptoms of these potential issues were present.

After closely monitoring the situation, Horizon has determined that we need to physically inspect all DX6i transmitters with date codes containing 807E, 808E, 809E, 810E, 811E, 812E, and 901E, including those ending in “US”, “UK”, or “DE”. The date code will be found inside the battery compartment.

If your DX6i has one of these date codes

• Stop using your transmitter.
• If you have any questions, you can call us at 01279 641097 extension 102
  
• Only the transmitter needs to be returned. Please remove any batteries prior to shipping.
  
• Each transmitter will be inspected for the issue, repaired or replaced if necessary, and returned as soon as possible. We will work as quickly as possible, but we ask for your patience.
  
• Due to the possibility of replacement, please document for your own records any model programmes prior to shipping.
  
• Inspected, repaired, or replaced DX6i transmitters will have date codes ending in “CM”, “LH’, “HA”, or “X”. No further action will be needed on transmitters with those suffixes.

If your DX6i does not have the listed date code

• DX6i owners whose transmitters do not have the above date codes are still advised to follow the January 30th service bulletin.
  
• As with all R/C aircraft, please check your controls prior to each flight.
  

To return your transmitter to us

You can do this by one of three methods.

1.
Take your transmitter to your local modelshop and we will collect it from them. If it passes our checks we will return it, if not we will send a replacement.

2.
Box it up securely and take it into any local ANC FedEX UK depot. Address it clearly HORIZON HOBBY RECALL PRODUCT and include the Account code ‘115514’. Click here to go to their website and find your nearest depot.

3.
Contact us by email at sales@horizonhobby.co.uk to arrange for us to collect it from you, please put “DX6i Transmitter Recall” in the subject line. We will need your name and details of an address where we can collect the transmitter and if possible a contact telephone number. This can be a business or residential address but we will deliver a checked or replacement unit back to that address.

You can alternatively contact us by phone on 01279 641097 and give us the details that way.

We will then arrange for FedEX UK to collect your transmitter.

Which ever method is easiest for you

Will you please download the returns form below, fill it in and include it with your transmitter.

Thank you.

Horizon Hobby and the Spektrum team apologise for this inconvenience. Your safety and enjoyment of the hobby are our first and foremost priority.