If your DX6i transmitter has Product Identification Codes (PIDs) HA906X or HA907X, then please read the following advisory.
Product Identification (PID) code may be found on the inside of the battery compartment of the DX6i transmitter.
|PID within the battery compartment||PID on the DX6i box (beneath the UPC)|
Our service centres in the US, UK, and Germany have received several reports of short circuits occurring in the DX6i, melting some interior components. The cause for this issue is an incorrect trainer jack used in the assembly. Use of these incorrect trainer jacks by either a buddy cable or a flight simulator cable can create a short circuit, causing energy from batteries to be released in the form of heat inside the transmitter, melting interior components and generating smoke.
Obviously if you don’t use the jack there won’t be a problem, but even if you don’t currently use or plan to use your trainer jack, please return the transmitter for inspection or run the check yourself to see if it needs repair.
Our investigation shows that only a very small percentage of the transmitters are affected, and the situation has now been corrected at the factory, but all transmitters with these two PIDs should be checked to see if the fault exists and if need be, repaired.
To save you the inconvenience of being without your radio unnecessarily
we have a small test device that we can send to you to determine if
your radio is affected. It simply plugs into the socket and gives a
visual indication if the fault is present. There will of course be
no charge for this.
If your radio has an PID number of HA906X or HA907X would you please
take one of four courses of action.
1. Fill in and submit the form below and select “Test jack” to have us send you a device so you can test the radio yourself. We will send you a confirmation e-mail to let you know we have received your details. If after receiving the test jack you test your radio and the the result determines there is a fault just re-submit the form selecting “collect” and we will have the radio collected from the address you give. Once repaired it will be returned to that address
2. Fill in and submit the form below and select “collect”. We will
send you a confirmation e-mail to let you know we have received your
details. We will have the radio collected from the address you give,
check it and effect a repair if necessary. Once repaired it will be
returned to that address
3. Contact us directly by e-mail at firstname.lastname@example.org or give
us a call on 01279 641097.
4. Take it to your local modelshop. We will collect it from them, test it and if needed effect a repair and return it. If you are returning it via your modelshop will you please download the returns form below, fill it in and include it with your transmitter.
Horizon Hobby and the Spektrum team apologise for this inconvenience. While there is no evidence of any fire hazard associated with the melting, Horizon assumes no risk for any consumer failing to act upon this service advisory.